The condition of the products is checked before sending each order. If, however, a problem is found, the consumer in accordance with the provisions of article 4 par.10 of Law 2251/1994 and in accordance with the provisions of Directive 2011/83 / EU, which was incorporated into Greek law by Joint Ministerial Decision G1 -891 (Government Gazette BD 2144 / 30.08.2013), which entered into force on 13.06.2014, may unjustifiably withdraw from the contract of sale of the product within a period of fourteen (14) calendar days, returning the goods in its original condition, without be charged with any expenses other than reimbursement costs. Return proof is required for returns.
In addition, we would like to inform you that under current European legislation, the responsibility for the products to be sold lies with the trader.
In practice, this means that the products purchased by the consumer are covered by a one-month legal guarantee. Therefore, within one month the consumer has the right, in case he considers that a product is defective or does not correspond to the advertised appearance or function, to send the product to the respective trader and then the trader to undertake the process of verification or not. so-called customer (verification is done either by the store itself or the manufacturer / importer). In case the product proves to be defective due to construction, then the consumer can request repair of the product or replacement of the product or reduction of the price or cancellation of the contract and full refund of the amount paid. If the product does not prove to be defective then it is simply returned to the consumer. Also, in case the customer sends a defective product to the store, then he pays the shipping costs himself (it must be stated in the Terms of Use that the costs are borne by the consumer). If the product proves to be defective, then the shipping costs must be reimbursed by the store to the customer.
In the event that a product is no longer available due to a technical error or due to incomplete information of the website appears to be available and therefore has been paid, the store is obliged to return the whole amount without being responsible for the error.
The refund will be based on the retail price of the product / products you purchased and the initial shipping costs, if any (excluding additional costs, due to your choice of delivery or payment method other than the cheaper standard delivery method, which we offer). Www.tsanteszoi.gr is entitled to withhold the refund of the price until it receives the products back or until the consumer provides proof that he has sent back the products.
Refunds are made within 14 days of returning the products.
Your refund is made on the same payment method with which you completed the order. In the case of cash on delivery and bank deposit you must state the account in which you want the deposit to be made. Return proof is required for returns. In case of invoice issuance, the return must be made with a delivery note. In case the payment was made by credit card, the transaction will be canceled and the credit card will be updated accordingly. In case of return of defective items you are not charged with the return costs. On the other hand, in the case of return of items for personal reasons, the return costs are borne by the customer.
For your wish to return the products you bought from our online store, you must notify us in writing at info@tsanteszoi.gr, with the indication “RETURN” and noting the date and number of the purchase document. If www.tsanteszoi.gr is informed about the customer’s wish to exercise the right of withdrawal, it will send electronically a sample withdrawal form, in order to be completed by the customer.
To avoid your own inconvenience, we would recommend that you pay attention at the time of delivery of your order, the condition of the products sold and their packaging intact, in order to detect any obvious defects or incorrect shipment of products.
We inform you that we do not accept returns on offers/sales.
No changes are made to seasonal items.
For reasons of hygiene, no changes are made to scarves, shawls, hats and gloves.
